Safety

How to protect yourself on NoDitto

We will try our best to protect you, but there's a limit to what we can do without your help.

Before anything else

Keep the whole deal on NoDitto.

Being steered off NoDitto is the clearest sign of a scam - you will be warned if this is attempted. If the contract is not conducted on NoDitto, we cannot provide any protection.

Sellers lose money to false claims and to reversed card payments. Records defend against both, and can only be made before you post.

01
Before you list
Your windowNo limit
- Identity verification is required to list. Payouts are a separate step.
- Set up payouts before your first sale completes. You can sell without it; you cannot be paid.
- Write the contract lines precisely. Support reads the contract, never the listing.
02
Before you agree the terms
Your windowUntil payment is collected
- Wait for payment to show as collected. Never post on a message or a screenshot.
- Say no to posting early, to an address that is not on the contract, and to under-declaring value.
- Your buyer may not be verified — buyers are only ever refunded to their own card.
03
Before it ships
Your windowThe minutes while you pack. Nothing later replaces them
- Photograph the item, the packed parcel, then the sealed parcel with the label in frame.
- Note the weight off the receipt. Swap claims turn on weight, and the carrier records it too.
- Tracked postage, recorded in the contract room rather than in chat.
04
While the buyer inspects
Your window7 days from carrier-confirmed delivery
- The clock starts on the carrier’s confirmation, not the buyer’s word.
- Answer questions in the contract conversation. It is part of the record.
05
After it completes
Your windowPayout is queued on completion
- Payout needs an active payout account, or it waits.
- A card payment can still be reversed weeks later. Your dispatch photos and tracking are the defence.

Meeting in person

Public, busy, daylight, cameras. A card shop, a game store, a shopping centre, a police station car park.
Bring someone, and tell a third person where you will be.
Inspect properly. If you are being hurried, that is a warning.
On a purchase, confirming completes the sale and releases the money. There is no window afterwards, so check before you confirm.
On a trade, confirming only records the swap. Your 72 hours starts from there.
Keep the meeting place and time in the contract.

Red flags

Any one of these is a reason to stop and report, not to negotiate.

Any request to pay outside NoDitto - transfer, friends and family, crypto, gift cards, a payment link.
Pressure to move to WhatsApp, Instagram, Discord or email.
Manufactured urgency: another buyer waiting, an account about to be limited.
Well under market on a high-value item. Nobody is that stupid.
Stock, reused or cropped photos, or refusal to send specific ones.
Shipping to an address that is not on the contract.
“Support” asking for your password, card number, or a code. We never do.
A new account pushing a large first deal.

Report a listing or a member from its page. Reports never move money, and the person you report is not told.

If it goes wrong

Raise it in the contract room inside your window, evidence or not.
Upload photos, video, packaging and tracking. Both sides can add to it and staff read all of it.
Keep talking in the contract conversation. You can withdraw a dispute if you settle it between you.
Awarded a full refund while holding the goods? They go back first. You get 7 days to lodge the parcel, and the refund is automatic on carrier confirmation.
Support can freeze a disputed contract and review it. That is an operational hold, not a promise that every loss is covered.

What NoDitto cannot do

Authenticate anything. No card passes through our hands.
Help with a payment made off-platform. No contract, nothing to reverse.
Settle a claim with no evidence on either side. Then it is one account of events against another.
Act as police. A fraud finding here is about an account and its money, not a conviction, and we do not store anyone’s identity documents to hand over. Serious fraud should also go to the police and ReportCyber.
Reserve a card on a binder or bulk listing.
Vouch for reviews. Treat a thin history as unknown rather than good.

Help covers identity, holds and private deals.

Meeting in person

Public, busy, daylight, cameras. A card shop, a game store, a shopping centre, a police station car park.

Bring someone, and tell a third person where you will be.

Inspect properly. If you are being hurried, that is a warning.

On a purchase, confirming completes the sale and releases the money. There is no window afterwards, so check before you confirm.

On a trade, confirming only records the swap. Your 72 hours starts from there.

Keep the meeting place and time in the contract.

Red flags

Any one of these is a reason to stop and report, not to negotiate.

Any request to pay outside NoDitto - transfer, friends and family, crypto, gift cards, a payment link.
Pressure to move to WhatsApp, Instagram, Discord or email.
Manufactured urgency: another buyer waiting, an account about to be limited.
Well under market on a high-value item. Nobody is that stupid.
Stock, reused or cropped photos, or refusal to send specific ones.
Shipping to an address that is not on the contract.
“Support” asking for your password, card number, or a code. We never do.
A new account pushing a large first deal.

Report a listing or a member from its page. Reports never move money, and the person you report is not told.

If it goes wrong

Raise it in the contract room inside your window, evidence or not.

Upload photos, video, packaging and tracking. Both sides can add to it and staff read all of it.

Keep talking in the contract conversation. You can withdraw a dispute if you settle it between you.

Awarded a full refund while holding the goods? They go back first. You get 7 days to lodge the parcel, and the refund is automatic on carrier confirmation.

Support can freeze a disputed contract and review it. That is an operational hold, not a promise that every loss is covered.

What NoDitto cannot do

Authenticate anything. No card passes through our hands.

Help with a payment made off-platform. No contract, nothing to reverse.

Settle a claim with no evidence on either side. Then it is one account of events against another.

Act as police. A fraud finding here is about an account and its money, not a conviction, and we do not store anyone’s identity documents to hand over. Serious fraud should also go to the police and ReportCyber.

Reserve a card on a binder or bulk listing.

Vouch for reviews. Treat a thin history as unknown rather than good.

Help covers identity, holds and private deals.

If you are selling

Before you list

Before you agree the terms

Before it ships

While the buyer inspects

After it completes

Meeting in person

Red flags

If it goes wrong

What NoDitto cannot do

If you are selling

Before you list

Before you agree the terms

Before it ships

While the buyer inspects

After it completes

Meeting in person

Red flags

If it goes wrong

What NoDitto cannot do